So unhelpful. I asked for help for some spare parts for a bed which they import, at every turn I was told no. Firstly because they didn't sell me the bed directly (what difference does that make?); then when I asked if they could put me in touch with the manufacturer so I could buy the parts directly they refused to give me the information (it's against policy. Presumably the policy against actually being helpful).I'm not trying to set up a rival business importing beds, I'm just a guy looking for 2 small spares. Any company with a policy against that should be given a wide berth.
This company are an absolute disgrace! First they ring on Monday the day the mattress was supposed to be delivered saying that the couriers can't locate it, first day off work wasted; then didn't call back as promised to update me on delivery for Tuesday so another day off work; when I called them at 11.30am on Tuesday I was told the couriers haven't updated their website so I said I wanted a refund as I need the mattress for guests who are coming for Christmas; I was told I couldn't have a refund as a) they have to give the couriers 3 days to find it and b) they won't refund until they get the mattress back. Now considering the couriers appear to have lost it when is that likely to be?I am now left to go and find a mattress today for my family that are arriving for Christmas tonight!They sell on eBay as Cloud Nine Furniture, avoid buying anything from this appalling company, I will certainly suggest they are removed as a seller from eBay. Incidentally using eBay's money back guarantee I will at least get my money back in 8 days.Due to there dreadful customer service I begrudge leaving one star and wouldn't if I had an option for zero!
Comfy Living Beds and Futons is a UK Furniture Store based in Bridgwater, South West England. Comfy Living Beds and Futons is located at Bristol Rd, Bridgwater TA6 4SY, UK.
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